CONANP tagged posts

Lack of information and communication by authorities creates confusion and disarray in the bay.

Akumal Bay is in a state of uncertainty as well as disarray.

The declaration of the Refuge for Protected Marine Species and with that a new bay management plan now being enforced has created many problems and issues which in turn is confusing and bewildering to those visiting the bay.

The authorities have not implemented any signs, maps or any visual informational to help inform the visitors once they arrive. Additionally, the general public including Mexican nationals, guests of the hotels and resorts and rental properties are unaware that there are government authorities and other monitors in the bay and when someone approaches them when they are already in the water, they naturally react with doubt and reservation as to who the person is.

It does not help the situation either that for the past year at least there have again been groups of guides from several of the tour operator cooperatives that are now “bay monitors”. Many of these are the very same individuals from the former “Vigilance Committee” of the summer/fall of 2016 that were stalking and extorting visitors to take a tour. They were very convincing with their official looking green shirts or “bay patrol” shirts but in fact they were not any legal authority and many were reported for their actions and bad behavior towards tourists.

All of this has been circulating around in social media and over time has had very detrimental effects to Akumal tourism. Anyone that has access to these pages and have either been following the history of these events or are hearing about these incidents for the first time, would naturally be leery of ANYONE approaching them, especially when they are already in the water…let alone consider even coming to Akumal.

In a perfect world, proper informative signage with maps in English and Spanish would be placed in several strategic and visible locations in Akumal, including the beach. An effort would be put into proper training for these patrols that would include better methods to engage visitors such as basic customer service protocols, conflict resolution and that any personnel tasked with these monitoring responsibilities have good communication skills.

The government officials should speak English at the very least but if their decision is to enlist local guides, then they need to also have proper training and be able to communicate effectively (just not speak) in English. They have been sent out on a mission without the tools to carry out the mission!

And to make an effort to try to be polite and professional even educational to visitors would go a long way.

There should be visual aids by way of signage letting people know what the rules are BEFORE they enter the water. There should be someone available to answer questions or doubts. None of this is in place, but we are hopeful that it will be and very soon. The business and property owners of the bay have been requesting this from the authorities and showing them evidence of how a management plan can go very wrong if not monitored correctly.

So one wonders why there is so much conflict now with the present “vigilance committee” of Akumal Bay? And consequently, the actual government officials should be wondering why they are getting a negative reaction from tourists when they approach them…because there in fact is indeed the source of the issues plain and simple.

Snorkeling in Akumal: One Family’s Nightmare, “an absolute disaster”

January 10, 2017

As more incidents of harassment, intimidation and assault are occurring on the beach and in the water by various local guides and their associates, tourists are becoming increasingly frustrated, frightened, and vocal.

The following is a report that was shared with us by an American tourist:

***

I’m writing to inform you that snorkelling in the bay was not as we remembered and an absolute disaster. 

I attempted three times to snorkel in the bay and on all attempts I was accosted by people claiming to be guides insisting I pay them money and saying that life jackets are mandatory. On the third trip in the ocean (December 19 at 10 a.m.) three guys ganged up on my 3 small kids, girlfriend and I.

The one guide was heavy set and was the one that started it all. I told him to get away from us and leave us alone. While he was yelling at us he kept a hand in his pocket as if he had a hand on a knife or something. I kept looking at it underwater to insure I wasn’t about to get stabbed or anything. I never saw a weapon but he seemed to have something in his hand.

Another guy grabbed my girlfriend and attempted to pull her to shore. My kids started crying and were scared with the yelling and seeing this commotion. After my girlfriend broke free, she managed to take these pictures of the incident.

This is the big guy that started the whole thing. Would not leave us alone and had something in his hand in his pocket.  He kept insisting we get out of the water pay him $20 and needed a guide and life jacket.  Keep in mind we were right over 3 beautiful  turtles he was almost kicking with his flippers

This is the big guy that started the whole thing. Would not leave us alone and had something in his hand in his pocket. He kept insisting we get out of the water pay him $20 and needed a guide and life jacket. Keep in mind we were right over 3 beautiful turtles he was almost kicking with his flippers

 

This is the guy who grabbed my girlfriend assertively and tried to take her to shore. She broke free and took his picture.

This is the guy who grabbed my girlfriend assertively and tried to take her to shore. She broke free and took his picture.

 

This is the guy who ran into me with this boat, and threatened us with his paddle held high over his head as if he was going to strike us with it.  I flipped him out of the boat.

This is the guy who ran into me with this boat, and threatened us with his paddle held high over his head as if he was going to strike us with it. I flipped him out of the boat.

 

A young skinny guy in a kayak came over and hit me with the kayak. He held his paddle over his head as if he was going to strike me if I didn’t get out of the ocean. They were yelling that they were going to get the police which was also frightening to us.

My shaken family returned to shore and my kids no longer wanted to return to the ocean in fear of more confrontation.  We left the following day to continue our vacation elsewhere.

Akumal is such a wonderful place, but incidents like these are such a shame. It is disgusting and needs to be stopped somehow. Being assaulted by these guys in the ocean is completely unacceptable. I know it’s a struggle as there are so many of these people that it’s got to be virtually impossible to stop them but something should be done to prevent this. It was not a good experience. It frightened my entire family—including my three kids who are under 11. While everything else in Akumal is great, being in the ocean was a nightmare for my family. I’m very saddened to say we won’t be returning until something is done.

 ***

The tourist who filed this report is correct in saying that something needs to be done.

It is clear from the past several months that self-regulation of the commercial snorkel tours by the local guides/cooperatives is not effective. Here’s why:

  • The daily limit or quota of tourists per cooperative set by the authorities are not being respected.
  • Incidents of assault and intimidation are being tolerated and even supported by fellow guides/cooperatives.
  • Guests and visitors to Akumal are being bullied, threatened, and accosted and into following quasi “rules” such as the mandatory use of life jackets and guides when the authorities have yet to establish the final management plan of the bay nor any sort of formal rules.

NB: Because there is no final and/or enacted management plan for Akumal Bay, there are no set rules for independent snorkelers. Any information currently published, posted or made public by the authorities are “Recommendations” only, not law.

But then again, maybe self-regulation is working… or at least it is working in favour of the cooperatives–they get additional tourism dollars by exceeding their permit quotas and imposing mandatory rentals of life jackets and guide services. Does self-regulation mean self-interest in this case? Because these actions are good indicators that there is little or no regard on the long-term impact on Akumal’s ecosystem, turtles or even the negative lasting impressions of its guests.


The Mexican Department of Tourism has laws for standards of service for all tourism-related businesses which ensures any tourist to Mexico has the right to standards of service, respect and conduct while enjoying the country, and in particular this area where tourism is the key economic driver.

Reports for any unacceptable or abusive behaviour, conduct, or unlawful practice provided by any tourist business can be filed online with the Secretariat of Tourism (SECTUR), which has the responsibility to investigate each report.

http://www.sectur.gob.mx/quejas-e-inconformidades/otros/


SIMILAR ARTICLES

Snorkeling Incident Report—October 16, 2016

Bad Behaviour in the Bay—December 14, 2016

Bay Patrollers selling tours and charging an entrance fee…—December 22, 2016